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About Telechoice Home Page Image

About TeleChoice

TeleChoice was Australian born in 1995 and has continued to be proudly owned and run in Australia ever since. Over the years, we have satisfied millions of happy customers because:

With us, there are no catches or hidden nasties, and we’ll only ever surprise you with something good (like making your plan even better)!

TeleChoice uses parts of Telstra’s 5G, 4G and 3G mobile networks. The service provides 5G coverage reaching at least 75% of the Australian population. The Telstra Wholesale mobile coverage area footprint reaches more than 98.8% of the Australian population and covers more than 1.6 million square kilometres of the Australian landmass.

As one of our customers, you will enjoy more mobile coverage when and where you need it.

Take advantage of everything Telechoice has to offer from data banking and gifting, to setting spend limits on your plan to avoid bill shock.  And much much more all conveniently accessible on the ‘My Telechoice’ App.

Our plans offer unbeatable value on a network you can trust. You are free to choose from any of our no lock-in or Prepaid plans and check out our NBN deals. Simply pick the one that’s best for you or ask us to recommend one for you.

Our Network

Frequently asked questions

TeleChoice uses parts of Telstra’s 5G, 4G and 3G mobile networks. The service provides 5G coverage reaching at least 75% of the Australian population. The Telstra Wholesale mobile coverage area footprint reaches more than 98.8% of the Australian population and covers more than 1.6 million square kilometres of the Australian landmass.

Yes, new and existing customers can transfer existing numbers. No need to fret about getting a new one, when you can keep your existing mobile number.

Data Banking stores up any remaining and/or unused data allowance included in your plan so you can use it when you need it the most.

All our plans included unlimited International SMS
Our plans with unlimited international calling can be used to call 20 selected countries only: Bangladesh, Brazil, Canada, China, Columbia, Denmark, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Thailand, United Kingdom, USA, Vietnam, and Greece. 

1) Login as per normal, enter your mobile or account number & your account password

Mfa Step 1

2) An email and/or SMS will be sent to you with a 6-digit code, the email will come from no-reply@telechoice.com.au and here is its format:

Mfa Step 2

3) Enter the code you received before the 5-minute counter is finished (located under the ‘Verify’ Button)

Mfa Step 3

4) If the 5-minute counter runs out, you will have the option to resend the code

Mfa Step 4

Things you need to know & do

  • Make sure your email is up to date on our end
    • You can login now and update OR
    • You can contact Customer Service on 1300 83 53 24 and we will update it for you
 
  • You can change your MFA code option (SMS, EMAIL or both) via your ‘Personal Details’ page for post-paid or through ‘My Details’ for Pre-paid

Multi-factor authentication (MFA) login process is live as of Tuesday 27th of June 2023

*Offer terms & conditions

For full terms and conditions on the plans please refer to the terms and conditions on the relevant plan pages. Prices listed above do not include call packs, add-ons or extra equipment unless explicitly stated.

Customers who purchase a TeleChoice NBN plan, are eligible for a 10% discount off a maximum of four TeleChoice month to month SIM only plans.

If more than four month to month SIM only plans are puchased, the discount applies to the lowest four TeleChoice month to month SIM only plans.

Your discount will be applied from your next bill moving forward, after your TeleChoice NBN service has been activated.

If you already have an existing TeleChoice month to month SIM only plan, your discount will be applied from your next bill moving forward, after your TeleChoice NBN service had been activated.

If a customer cancels their TeleChoice NBN plan, then the 10% discount on their TeleChoice month to month SIM only plan ceases.

^Our Fair Use Policy applies to all UNLIMITED Plans and unlimited components of plans. Use which is not permitted by our Fair Use Policy is not included in your monthly call allowance or the relevant component of the plan. You may view the terms of our Fair Use Policy here

Need support? We're here to help

Need support or have a question? Our friendly team is available to help. You can contact us via phone, submitting an online form, or live chat. See below for the best way to contact us for your type of query

Call: 1300 835 324 (press option 2)

  • Monday – Friday 9am to 8pm AEST
  • Saturday 9am to 6pm AEST

Call: 1300 835 324 (press option 1, then option 1)

  • Monday – Friday: 9am to 8pm AEST
  • Saturday – Sunday: 9am to 6pm AEST

Calling from overseas:  +61 2 8069 2638 [Toll free when calling from your TeleChoice mobile. If you’re calling from another service, roaming charges apply]

Live chat: Speak with us via Live chat.

Email: support@telechoice.com.au

Call: 1300 835 324 (option 4, then option 2)

  • Monday to Friday: 10am to 7pm AEST
  • Saturday 10am to 2pm AEST

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Head Office

PO Box 5161,

South Melbourne, VIC 3205

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© 2024, Business Service Brokers Pty Ltd t/as TeleChoice. | All Rights Reserved | privacy policy | sitemap

The Value Plus Special plan is for new services only. It cannot be used for upgrading or downgrading existing TeleChoice services. Not available to TeleChoice Prepaid customers. Limited to 4 services per customer. The special price of $29.99 is for the first 24 months, it then reverts to $35.00 per month thereafter.

All plans are for use in Australia and available for new and eligible recontracting customers only. These plans are not available in conjunction with any other TeleChoice offer. Our Fair Use Policy applies to all unlimited plans and all unlimited components of plans.
For plans with minimum contract terms, an early termination fee applies. This is specified in the Critical Information Summary (CIS) for the plan.
You need a 3G/4G compatible handset to use this service. The device needs to support 3G-850MHz and both 4G 1800MHz and 4G 700MHz banding so that you can get the best service possible.
Data: Data usage is measured per kilobyte and rounded to the nearest kilobyte.
Data banking: Data banking is available on all our plans. The maximum limit for data bank is set out in the CIS for your plan. Any data over the data bank maximum limit will be forfeited, as will any data in your data bank if you choose to downgrade your plan.
Data Gifting: Data Gifts are available on all our current plans that show Data Gifting. You can gift anyone that has a TeleChoice Post-Paid and/or Pre-Paid active mobile service which is on a Plan that allows data gifting, you can gift up to 50% of you monthly included data allowance or included data allowance per Prepaid recharge, and you can receive up to 999GB per monthly cycle. Gifted data can NOT be re-gifted. Users cannot gift from their Data Bank, excess data bolt-ons or bonus data.
Standard MMS and Video MMS: Our plans include a maximum of 2000 Standard National MMS & Video MMS every month.
International Calling: If the country you are calling is not included in your plan, you will be charged for that call on a pay as you go basis at our rate for that call. Alternatively, you can add an International Calling Pack to your plan for $5, $6, $7 or $15 per month (excluding a mobile broadband plan). You can add that pack at any time (as a one-off or monthly recurring basis) and we will bill you for that pack in your monthly bill. Our International Calling Packs allow you to call overseas to any country. To see our international call rates: click here.
International Roaming: To use your service overseas, you can purchase an International 7 Day Pack for $49. The 7 day pack includes 2GB of data to use over the 7 days day as well as 60 minutes talk and 100 SMS. Usage expires on Day 7 at midnight AEST. If you go over your 2GB you can add an additional 250MB for $5 for use within 31 days. Your 7 Day pack is triggered whenever a call is made or received, an SMS is sent or if any mobile data is used in an eligible country. You can buy an additional 7 Day Pack before it expires, however you will forfeit the balances of your previous 7 day pack. You may opt in to auto top-up your 7 day pack for the length of your stay. If you are away for 14 days, then you can opt-in to top up the 7 Day pack automatically after the first 7 days expire.
Changes to your plan: From time to time we may make changes to your plan or add-ons (including price and inclusions), or we may move you to a new plan (which may cost more). If we reasonably think that a change is likely to be detrimental to you, we’ll tell you at least 21 days before making it. If you don’t like the change you can change or cancel your plan or add-ons and just pay out your device, in full if you have a handset on plan with us.
Included Countries: Only full colour countries are included in the call packs, countries that are greyed out are not included.
Terms and conditions: Our full terms and conditions are available here.