Effective 1 March 2014, the Excess Usage Alert Policy as previously outlined in Appendix F of the TeleChoice Website has been withdrawn. From 1 March 2014, the TeleChoice Excess Usage Alert Policy will be known as the “Usage Notification Policy” (Usage Notification Policy). TeleChoice reserves the right to amend this Usage Notification Policy at any time and notify you by posting an updated version of the policy on the this page. The amended policy will apply between you and TeleChoice whether or not TeleChoice has given you specific notice of any change. You should review this policy periodically as it may change from time to time.
TeleChoice will provide you with usage notifications (Usage Notifications) after reaching the following usage points during each billing cycle:
Any Usage Notification may be delayed by up to 48 hours after each usage point has been reached. Should you exceed 100% of your data plan or call plan inclusions during the course of any single billing cycle, TeleChoice will notify you of the charges that will apply to you for your continued use of TeleChoice mobile services. A Usage Notification may not include any amounts incurred by you for International Roaming Calls, International Calls and/or International SMS, the notification of which may be delayed by more than 48 hours. In the event that you reach one or more of the usage points above (for example 50%, 85% or 100% of the call or data plan inclusions) in the one single phone call or one single data session, TeleChoice will send you the Usage Notification most relevant to your usage position of the service.
In the event that you exceed 100% of your data plan or call plan inclusions during the course of any single billing cycle, TeleChoice may choose to provide you with additional usage notifications (Excess Usage Notifications). TeleChoice may provide you with Excess Usage Notifications when:
If TeleChoice reasonably assesses your continued use of the services to represent a financial over-commitment to you or an unacceptably high credit risk to TeleChoice after you exceed 100% of your data plan or call plan inclusions during the course of any single billing cycle, TeleChoice may, at TeleChoice’s discretion, reduce the speed of your data services and/or suspend your data services and/or outgoing call services.
Data usage within the 1GB excess data blocks is for uploads and downloads and is deducted from the 1GB allowance in units of 10KB. The 1 GB excess data block allowance is available for the remainder of the current billing cycle. A maximum of 10 1GB data blocks may be added to a service per billing cycle. Data access may temporarily cease until an Excess Data Block is automatically added to the service.
TeleChoice encourages you to monitor the usage of your mobile services via the TeleChoice Members Area (Members Area).
The Members Area allows you to review your mobile service usage within a billing cycle. The Members Area also provides you with information on your usage in relation to your data plan and call plan inclusions, as well as an itemised view of your usage.
The Members Area can be accessed by following the steps outlined below:
Go to: www.telechoice.com.au/members
Enter Username: This will be the Account number applicable to the service.
Enter Password: This will be the password set up when the service was connected.
Go to the Services tab.
Enter the applicable time period that you wish to review itemised usage.
Select the Filter button.
Go to the Services tab.
Enter the applicable time period that you wish to review itemised usage.
Select the Filter button.
Note: Usage Notifications will not be sent to customers with ‘unlimited’ services and plans. The use of TeleChoice Unlimited services and plans is governed by TeleChoice’s Fair Use Policy.
Call: 1300 835 324 (press option 2)
Call: 1300 835 324 (press option 1, then option 1)
Calling from overseas: +61 2 8069 2638 [Toll free when calling from your TeleChoice mobile. If you’re calling from another service, roaming charges apply]
Live chat: Speak with us via Live chat.
Email: support@telechoice.com.au
Call: 1300 835 324 (option 4, then option 2)
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