Our plans and pricing are changing (CPI Yearly Increase)

What’s changing?

There has been an overall increase in the cost of supplying Telecommunication services to our customers over the past year, largely due to the rising costs of wholesale telecommunication services. There have also been some increases in network costs, market charges, and increases to our own retail costs primarily due to inflation.

Our mobile plans include an annual price review and may increase by the Consumer Price Index (also known as CPI) in July each year.

If we increase our prices in line with CPI, we’ll notify existing customers. For customers who sign up for a new plan after an annual price rise takes effect, the plan pricing will include that year’s price increase.

We know that price rises can be hard and it’s not a decision we take lightly. That’s why we want to be upfront about our plan pricing, so you know what to expect and when.

What’s happening?

This year, following our review, we’ve decided to increase our mobile and data plans in line with CPI, rounded to the nearest dollar.

The new prices are effective from 1 November 2023

What is CPI and how will TeleChoice apply it?

CPI is the rate of inflation and is calculated annually by collecting prices for goods and services that households buy. It is measured as the rate of change of those prices, which typically rise over time.

We’ll use the CPI rate released by Australian Bureau of Statistics (ABS) for the 12 months to the March quarter and any increase will be rounded to the nearest dollar.

I am an existing customer what does this mean for me?

We review our mobile and data plan prices annually and may increase the prices of our plans in July, in line with CPI.

This year, following our review, we’ve decided to increase our mobile and data plans in line with CPI, rounded to the nearest dollar.

The new prices are effective from 1 November 2023.

Does this mean prices will increase every year?

We want to be upfront about when and how we review our mobile plan pricing each year, so you know what to expect and when. It’s why we’re reviewing prices every year and have indicated that we may change the price in July each year in line with CPI. We may decide in any given year that it is not the right environment to increase prices.