TERMS & CONDITIONS IMPORTANT INFORMATION:^Our Fair Use Policy applies to all UNLIMITED Plans and unlimited
components of plans. Use which is not permitted by our Fair Use Policy is not included in your monthly call allowance or
the relevant component of the plan. You may view the terms of our Fair Use Policy
All plans are for use in Australia and available for new and eligible recontracting customers only. These plans are not available in conjunction with any other TeleChoice offer.
Our Fair Use Policy applies to all unlimited plans and all unlimited components of plans.
For plans with minimum contract terms, an early termination fee applies. This is specified in the Critical Information Summary (CIS) for the plan.
You need a 3G/4G compatible handset to use this service.
The device needs to support 3G-850MHz and both 4G 1800MHz and 4G 700MHz banding so that you can get the best service possible.
Data: Data usage is measured per kilobyte and rounded to the nearest kilobyte.
Data banking: Data banking is available on all our plans.
The maximum limit for data bank is set out in the CIS for your plan.
Any data over the data bank maximum limit will be forfeited, as will any data in your data bank if you choose to downgrade your plan.
Data Gifting: Data Gifts are available on all our current plans that show Data Gifting. You can gift anyone that has a TeleChoice Post-Paid and/or Pre-Paid active mobile service which is on a Plan that allows data gifting, you can gift up to 50% of you monthly included data allowance or included data allowance per Prepaid recharge, and you can receive up to 999GB per monthly cycle. Gifted data can NOT be re-gifted. Users cannot gift from their Data Bank, excess data bolt-ons or bonus data.
Video MMS: Our plans include a maximum of 60 Standard National Video MMS every month.
Any Standard National Video MMS sent above that number will be charged at 75c per video MMS.
International Calling: If the country you are calling is not included in your plan,
you will be charged for that call on a pay as you go basis at our rate for that call. Alternatively,
you can add an International Calling Pack to your plan for $5 or $15 per month (excluding a mobile broadband plan).
You can add that pack at any time (as a one-off or monthly recurring basis) and we will bill you for that pack in your
monthly bill. Our International Calling Packs allow you to call overseas to any country.
To see our international call rates: click here.
International Roaming: To use your service overseas, you can purchase an International 7 Day Pack for $49.
The 7 day pack includes 2GB of data to use over the 7 days day as well as 60 minutes talk and 100 SMS.
Usage expires on Day 7 at midnight AEST. If you go over your 2GB you can add an additional 250MB for $5 for use within
31 days. Your 7 Day pack is triggered whenever a call is made or received, an SMS is sent or if any mobile data
is used in an eligible country. You can buy an additional 7 Day Pack before it expires, however you will forfeit the
balances of your previous 7 day pack. You may opt in to auto top-up your 7 day pack for the length of your stay.
If you are away for 14 days, then you can opt-in to top up the 7 Day pack automatically after the first 7 days expire.
Changes to your plan: From time to time we may make changes to your plan or add-ons
(including price and inclusions), or we may move you to a new plan (which may cost more). If we reasonably
think that a change is likely to be detrimental to you, we'll tell you at least 21 days before making it.
If you don't like the change you can change or cancel your plan or add-ons and just pay out your device, in full if you
have a handset on plan with us.
Our full terms and conditions are available here.
info COVID-19: As we are handling a higher number of calls during this period, it may take us a little longer to attend to your call.
More Coronavirus updates.highlight_off