In the event that you exceed 100% of your data plan or call plan inclusions during the course of any single billing cycle, TeleChoice may choose to provide you with additional usage notifications (Excess Usage Notifications). TeleChoice may provide you with Excess Usage Notifications when:
If TeleChoice reasonably assesses your continued use of the services to represent a financial over- commitment to you or an unacceptably high credit risk to TeleChoice after you exceed 100% of your data plan or call plan inclusions during the course of any single billing cycle, TeleChoice may, at TeleChoice’s discretion, reduce the speed of your data services and/or suspend your data services and/or outgoing call services.
Live Plans Before 1 July 2015:
This information is correct as at 30 August 2018 and is subject to change where we are permitted to do so by law. Visit www.telechoice.com.au for updated information about our plans and services. Business Service Brokers Pty Ltd trading as TeleChoice ABN 44 236 745 235.
Excess Data Usage before 1 July 2015 is billed in 10 KB increments, where 1024 KB is equivalent to 1 Megabyte (MB), excess data is charged at a rate of $0.05 per MB.
TeleChoice Live Plans contain automatic data shaping controls at 110% of the plan’s included data allowance. Once this data usage threshold is reached data speeds will be reduced for the remainder of the billing cycle.
Data shaping controls will be lifted:
Live Plans From 1 July 2015:
From 1 July 2015 Excess Data Usage is billed in 1 Gigabyte (GB) increments,(1 GB Excess Data Block) where 1 GB is equivalent to 1024 MB, charged at a rate of $10 per GB.
The 1 GB Excess Data Block is automatically added to a service which has:
Data usage within the 1GB excess data blocks is for uploads and downloads and is deducted from the 1GB allowance in units of 10KB. The 1 GB excess data block allowance is available for the remainder of the current billing cycle. A maximum of 10 1GB data blocks may be added to a service per billing cycle. Data access may temporarily cease until an Excess Data Block is automatically added to the service.
TeleChoice encourages you to monitor the usage of your mobile services via the TeleChoice Members Area (Members Area).
The Members Area allows you to review your mobile service usage within a billing cycle. The Members Area also provides you with information on your usage in relation to your data plan and call plan inclusions, as well as an itemised view of your usage.
The Members Area can be accessed by following the steps outlined below:
Go to: www.telechoice.com.au/members
Enter Username: This will be the Account number applicable to the service. Enter Password: This will be the password set up when the service was connected.
Live Plans
Go to the Services tab. – To view usage of Calls, SMS, International Calls – select Services Tab – view usage – To view usage of Data – select Services Tab – Details – view usage of the selected data inclusion . Enter the applicable time period that you wish to review itemised usage. Select the Filter button.
Other Plans
Go to the Services tab. – To view usage of Calls, SMS, International Calls – select Services Tab – view usage – To view usage of data – select Bolt ons Tab – view usage.
This information is correct as at 30 August 2018 and is subject to change where we are permitted to do so by law. Visit www.telechoice.com.au for updated information about our plans and services. Business Service Brokers Pty Ltd trading as TeleChoice ABN 44 236 745 235.
Enter the applicable time period that you wish to review itemised usage. Select the Filter button.
Note: Usage Notifications will not be sent to customers with ‘unlimited’ services and plans. The use of TeleChoice Unlimited services and plans is governed by TeleChoice’s Fair Use Policy.
TeleChoice LIVE plans allow you to monitor your service usage from your device.
With the active TeleChoice LIVE plan SIM inserted in your handset call:
This will return your LIVE Plan’s most recent usage record via a USSD message service
Once you have exceeded your monthly included call or data allowance (100%) you will be charged at your plan’s regular rates. You can review the rates by checking your plan’s Critical Information Summary (CIS). Just a tip – check your bill for your plan’s exact name (or ID number) so you can find it on the CIS page. Call rates to International Destinations a can be found at Appendix I of our terms and conditions page
You should not rely solely on the Usage Alert service as a means of monitoring your mobile usage. You are advised to manage your usage responsibly and use the tools provided to assist you.
Alerts and Members Area Account usage information is not generated in real-time and a delay of up to 48 hours may be experienced. Due to the potential delays, all % usage will be an approximation. You may not receive alerts in the last 48 hours of your billing cycle. If your usage triggers more than one alert within 48 hours you may receive only one alert.
Customers that change or recontract their plan or add or remove services such as mobile data packs may have alerts and top up messages suspended until their next bill cycle.
TeleChoice does not currently allow you to opt out of the Usage Alerts
This information is correct as at 30 August 2018 and is subject to change where we are permitted to do so by law. Business Service Brokers Pty Ltd trading as TeleChoice ABN 44 236 745 235.
Call: 1300 835 324 (press option 2)
Call: 1300 835 324 (press option 1, then option 1)
Calling from overseas: +61 2 8069 2638 [Toll free when calling from your TeleChoice mobile. If you’re calling from another service, roaming charges apply]
Live chat: Speak with us via Live chat.
Email: support@telechoice.com.au
Call: 1300 835 324 (option 4, then option 2)
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