As long as you've paid at least 3 invoices on time, we'll activate Global Roaming as soon as you ask.

If you haven't been with us for longer than 3 months or you haven't paid your last 3 invoices on time, you will need to make a One-Off, Non-Refundable Payment of $250, which we'll add as credit to your account.

Standard charges do NOT apply while Global Roaming!

You can be charged for:

• Making Calls or Sending Messages (The cost of making calls depends on the overseas network you use.)
• Receiving Calls or Messages (The cost of receiving calls is calculated at the Virgin Mobile international call rates (plus 27c call connection charge). You may also be charged by the overseas network you use.)
• Accessing your VMAIL
• When people leave you VMAIL or PAGEMAIL messages.

These are charged on TOP of your Minimum-Monthly-Spend, and are NOT included in your Post-Paid Plan.

Global Roaming charges are dependent on overseas networks and may vary without notice and also include a Virgin Mobile Administration Fee.

It may take several months for roaming charges to appear on your bill.

If you'd like to go ahead and have Global Roaming Activated on your service please call our Customer Service Team on: 1300 555 100, who will go through the activation process with you!

Global Roaming in North America - Special Considerations

In North America (USA and Canada) most Networks use a different mobile technology to what we use in Australia, so you'll need a handset that works on these Networks.

There are some North American networks that use mobile technology similar to ours in Australia (called GSM) but it's on another frequency (1900Mhz - in Australia we operate on 900 and 1800Mhz). You'll need a handset which supports this North American frequency if you plan to roam there. These are called 'Tri-Band' phones.

Areas that you can roam in the USA with a Tri-Band handset include:
Florida, Washington DC, New England Regions, New York, Philadelphia, Los Angeles, San Francisco, Las Vegas and San Diego.

Another option worth considering..

Some people prefer to use a local Pre-Paid SIM card that they have purchased overseas. .

As long as your handset is not locked to the Virgin Mobile Australia Network, you should be able to use it overseas with the local SIM card you have purchased.

Of course, that would mean that you have a different service number whilst there and Global Roaming charges would NOT apply.

Handy Hints

You'll need to check if you can roam in the country you are visiting and what networks are available.

To make sure you receive all your messages when you are overseas, we suggest you either:

For Voicemail: Change your Personal Welcome to say that you're away and there may be a delay in calling back… and then divert all your calls to Voicemail to save on international call costs.
For Page-mail: you can always send all your calls to Page-mail and simply read them on the screen of your phone, rather than paying international call rates to hear your messages.

Keep your phone secure by noting the Serial Number of your phone in case it is lost or stolen.

Pack your mobile phone battery charger + an electrical plug adaptor.

How do I listen to my Voicemail messages?
Just call +61411000212. "+" is the Mobile GSM standard for the international prefix (just like 0011 in Australia). Because each country has different international prefixes, it's much easier to just use "+".

When you arrive overseas

What's the first thing I should do?
Turn your phone on (and we don't mean by letting it vibrate). If the name of the overseas carrier doesn't show up on the screen of your phone, turn it off and on a few times. If the name of the overseas carrier still doesn't appear, select the "Networks" section on your phone's menu and manually select a Network.

How do I make a call when I'm o/s?

1. Making an international call while o/s?
   Dial '+' or the international access code, the country code, then the area code & number.
   For example, when calling Australia from Italy…
   Dial '+' or the international access code '00', the country code '61', then the area code
   (without the leading '0'), & the number.
2. Making a national call while o/s?
   Dial the area code & the local number.
3. Making a local call while o/s?
   Dial the local number (exactly as the residents of that country do).

One Last Thing!
Once we've activated Global Roaming on your service, its important to keep in mind that we won't turn it off until you ask - so you can Jet-Set without the hassle of setting it up every time.