Yes! It's easy!

Before you transfer your number to Virgin Mobile Australia, we recommend you contact your existing Service Provider to find out if they'll charge you any exit fees. If they don't charge you anything, or it's an amount that you're happy to pay, then we can get started.

The name on your new Virgin Mobile account must be the same as the name of the account with your existing Service Provider - we won't be able to transfer the number otherwise.

If you receive a monthly bill from your current service provider, you'll also need your current account number.

If you're on currently on Pre-Paid you don't need your current account number.

After requesting to port your mobile number when you activate, it will take between 3 hours and 5 working days. It usually happens on the same day, and your number will continue to work with your old phone right up until it transfers to Virgin Mobile, on most occasions meaning no downtime on your number.

You'll know that it's happened when the SIM card from your previous provider stops working.

To go ahead and bring your number across to Virgin Mobile, please contact one of our friendly TeleChoice stores.