The steps below will run you through installing the Virgin Broadband Connection Software for the E220 USB Modem

Installing for Windows

After connecting the modem’s USB cable to your computer, the setup software will run automatically.

If the software does not run automatically, go to "My Computer", which should be located on your Windows desktop.

Browse to the disk drive labelled "VIRGINBROADBAND" and Double-click on "Autorun.exe", to start the installation program

1. Choose Install and then click continue.

2. Please read, and agree to, the Software Licence Agreement and leave the installation directory unchanged. The software will start to install, and a progress screen will be displayed.

3. Once the software and drivers have installed, click Finish.

4. Your computer will now use the new software to properly configure your modem. Please wait until the software tells you it is finished. An information balloon will pop up from your System Tray area to advise you of this. This process may take several minutes.

5. When the install is finished the Virgin Broadband connection software will start. If the software doesn’t start, please click on the Virgin Broadband icon.

6. Click Connect. Open your Internet browser (e.g. Internet Explorer).

You are now connected to the Internet and ready to start surfing!

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Installing for Apple OSX

After connecting the USB Modem, the disk on the modem will be loaded automatically allowing you to start the software installation.

1. Double-click VIRGIN BROADBAND.app to begin the installation.

2. The installation application will open, Click Continue to proceed.

3. Please read the Software Licence Agreement and click Continue to proceed.

4. If you agree to the terms of the Software Licence Agreement, click Agree to proceed.

5. Click Install (recommended) to perform a standard installation, or Change Install Location (advanced) if you wish to change the default installation directory.

6. You will be prompted for an administrator password to allow the software package to be installed. In most cases this will simply be the password you use to log onto the computer. Click OK to continue.

7. When you see the message "Install Succeeded", click Close to finish.

8. Your computer will now start the Virgin Broadband Connection software which is already configured for the Virgin Broadband network.

9. Click the Connect button to establish a connection. You may be prompted for your administrator password once again, if so, please enter it and click OK. Note: At this point you may receive a "New Network Interface" prompt. If so, click Network Preferences, then click Apply and close the Network Preferences window.

10. You should now have a "Connection Successful!" message in the Virgin Broadband software. Click OK.

11. Open your preferred Internet Browser (e.g. Safari).

You are now connected to the Internet and ready to start surfing!