Paying Your Optus Bill
There are a variety of ways to pay your bill:
- Participating TeleChoice Stores
- BPAY (Savings / Credit Card)
- Direct Debit
- Online
- Payment using My Account
- Credit Card
- Pay at Post Office
Participating TeleChoice Stores
You may be able to pay your Optus mobile bill at a participating store. The store representative will call our customer centre and process the payment. As not all TeleChoice stores can accept payment, please call your local store to confirm.
- Information you Need – You need either your current bill or alternatively, if you are the account holder the representative will confirm two forms of identification such as Drivers licence, Medicare card or Credit Card.
BPAY (Savings/Credit Card)
BPAY is available to all Optus customers (except Internet Dial-Up customers). It allows you to pay your bill from your own bank accounts or credit card, providing your bank is a participating member of the BPAY scheme.
- Information you need – page 2 of your Optus Bill includes "How to Pay" options, including the BPAY biller code and your customer reference number.
- Payment timeframe – payments made Monday to Thursday are processed within 24-48 hours. Payments made Friday to Sunday take two business days.
- From 1 October 2007 bill payments made with a credit, debit or charge card will incur a payment processing fee of 1% (incl GST) of the total payment.
Direct Debit
The Optus Autopay service will deduct the total amount due (including any amount in arrears) from a nominated savings, cheque or credit card account on the due date. All direct debit customers continue to receive a bill.
- Payment timeframe – Payments will appear on your account the next day.
- From 1 October 2007 bill payments made with a credit, debit or charge card will incur a payment processing fee of 1% (incl GST) of the total payment.
Online
Pay My Bill is a web based credit card payment option available on our website in the Optus Customers section. All major credit cards are accepted with a maximum amount payable per month of $20,000 per account. Please note: This excludes OptusNet DSL and OptusNet Dial-up as accounts are direct debit only.
- Payment timeframe - Payments will appear on your account the next day.
- From 1 October 2007 bill payments made with a credit, debit or charge card will incur a payment processing fee of 1% (incl GST) of the total payment.
Payment Using My Account
My Account is an online service for customers. The service offers you a range of services from viewing your usage and bill payment. For more information please go to My Account.
- Note that from 1 October 2007 bill payments made with a credit, debit or charge card will incur a payment processing fee of 1% (incl GST) of the total payment.
Credit Card Payment
Make a credit card payment via the phone service or Optus Customer Service. Credit cards accepted are; MasterCard, Visa, American Express or Diners. To access this service dial 1300 309 309.
- Payment timeframe - Payments made before 6pm will appear on your account by the end of the same day. (Payments after 6pm will appear by the end of the next day)
- From 1 October 2007 bill payments made with a credit, debit or charge card will incur a payment processing fee of 1% (incl GST) of the total payment.
Pay At Post Office
Present your payment slip and pay via cash, Eftpos, cheque or money order at any post office. The Australia Post representative will provide you with a receipt for payment.
- Payment timeframe - Payments will be on your account the next day (normal processing time is around 4am the day after payment is made including Saturdays).
- Please note: There is a $0.55 fee for Optus bill payments made at Australia Post.
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