VoiceMail Activation
To check if VoiceMail is set up on your phone dial 321. If you get the message "Ding Dong that number is not listed" your VoiceMail is not activated. If you need to activate or deactivate Optus VoiceMail free call 1504 from your Optus mobile phone. The service is available 24x7 and will confirm your status via SMS.

VoiceMail Diversions
Via Handset
You can activate, change or cancel diversion settings via the menu of your mobile phone, or by following the steps below.

To activate from your handset, replace XX with a code from below.
Activation * * XX * 321 # SEND
Deactivation # # XX # SEND
To Check / Verify * # XX # SEND

Diversion Activation
To activate your VoiceMail diversions, enter the codes below into your mobile phone.

Activation * * 61 * 321 * * XX # SEND

Diversion Cancellation
To cancel your VoiceMail diversions and replace them with an alternative, enter the deactivation code below.

Deactivation # # XX # SEND

Replace XX with the related codes when you enter it into your mobile phone.

User Options
In Built Help Menus
With your 321 VoiceMail, you can get help with your VoiceMail options at any time by dialling 0.

• Step 1 Access VoiceMail by dialling 321
• Step 2 At any time Press 0 to listen to detailed information on your options such as changing your VoiceMail greeting.

For further assistance press 0 again to be transferred to the Optus Customer Centre. Please note: VoiceMail retrieval charges will apply.

Adjust Ring Time
This allows you to select the ringing time before your VoiceMail diversion happens, in intervals of 5 seconds up to 30 seconds.

Replace XX below with a multiple of 5 seconds.

Adjust Ring Time * * 61 * 321 * * XX # SEND

Missed calls
With this optional VoiceMail feature, a text message is sent to your phone, advising of the phone number for missed calls when no VoiceMail message is left. You can then use this number to call people back. Please note: This feature is only available when the Caller Line Identification (CLI) or number is captured.

If you need to activate or deactivate Missed Call service free call 159 from your Optus mobile phone. The service is available 24x7.

Call Return
Use the VoiceMail Call Return facility to return your VoiceMail messages whilst still within your mailbox. Press 6 after listening to your messages and Optus VoiceMail Call Return will take care of the rest.

• Step 1 Dial 321 to retrieve messages from your Optus mobile.
• Step 2 At the end of your message press 6 for Call Return
• Step 3 You will then have 2 options:
                      •Press # to return the call to the provided number
                      •To call another number, enter the number (including the area code) and press #
   
• Step 4 VoiceMail will then dial the number and connect your call.
   

At the end of your call you can wait or press * * to be returned to your Mailbox to continue listening to your messages. Please note: The number is provided only when the Caller ID is captured or if the number is entered by the caller at the end of the VoiceMail message. (This service is only available when retrieving messages from your mobile handset).

VoiceMail retrieval charges apply for the duration of the call in addition to call costs as per your rate plan.

Wake Up/Reminder Calls
You can use your VoiceMail as a Wake Up or Reminder service by programming the service to call your mobile phone at a nominated time of day. Or you can schedule a call to be made regularly from Monday to Friday.

Scheduling a Wake Up/Reminder call

• Step 1 Dial 321 to access your VoiceMail
• Step 2 Press 8 for User Options
• Step 3 Press 2 for call schedule options, and listen to prompts to schedule your Wake Up/Reminder call