Getting Your PUK code:

Your PIN (Personal Identification Number) is used to protect unauthorised use of your SIM card. When enabled your phone will require this 4-digit number whenever it is switched on.

If the PIN code is entered 3 consecutive times incorrectly your SIM will become 'PUKed' or Blocked.

If your PUK code is then entered incorrectly 10 times or more the SIM card will be wiped and need to be replaced. This is a security measure to protect your service.

Access your PUK online

Optus customers who have a 14 digit account number, starting with ‘8’ can access their PUK online. If you are eligible visit optus.com.au/myoptusaccount and register a new username and password to access My Account. Once you have linked your Optus accounts to your web profile, follow the steps below to access your PUK.

On the My Account menu, click on My Products
Select Unlock PUK
Select or enter your mobile number and click Submit
Your PUK is displayed
Access your PUK by phone

For customers who are not eligible for My Account, call Customer Service on 1300 307 937 to get your PUK code.